Customers take a digital ticket, see their position in real time, and get notified when it's their turn — no more physical queues.
Interactive diagram showing apps, databases, and data flow. Hover over components to see connections. Click databases to view table schemas.
Customer Kiosk
Scan a QR code to join the queue, select the service you need, receive a digital ticket, and track your live position.
Staff Dashboard
View the full queue, call the next customer with one click, mark service complete, and transfer between counters.
Queue Display
Show the current number being served at each counter on a TV or monitor in the waiting area.
Analytics
View daily reports with total served, average wait times, average service duration, and peak-hour breakdowns.
Service Configuration
Defined service types with estimated durations, and service counters with staff assignments and availability status.
Queue & Tickets
Active and completed tickets with timestamps for joining, being called, and completing service, plus daily aggregated statistics.
Add each service type your location offers — e.g., General Inquiry, Account Opening, Loan Consultation — with estimated wait times.
Create service counters and assign each one to a service type. Name them so staff and customers can find them easily.
Generate the join link, print the QR code, and place it at your entrance or reception desk.
Staff log in, select their counter, and start calling customers with the 'Call Next' button.
Open the Queue Display on a TV or monitor in the waiting area so customers can see which numbers are being served.
