Add live chat to your website — customers get instant help, agents handle multiple conversations, and every chat is logged for review.
Interactive diagram showing apps, databases, and data flow. Hover over components to see connections. Click databases to view table schemas.
Chat Widget
Embeddable customer-facing chat bubble that visitors click to start a live conversation from any page on your website.
Agent Inbox
Handle multiple chats simultaneously, use canned responses for common questions, and transfer conversations between agents.
Admin Dashboard
Monitor agent performance, track average response times, view satisfaction scores, and analyze resolution rates.
Agents & Settings
Agent profiles with availability status and capacity limits, plus a library of canned responses organized by category.
Conversations & Messages
Full conversation history with individual messages, sender details, and post-chat satisfaction ratings.
Set your company name, brand colors, welcome message, and offline hours message for the chat widget.
Create agent accounts, set each agent's maximum concurrent chat limit, and assign them to teams.
Define when agents are available. Outside these hours, the widget switches to an offline contact form.
Copy the widget embed code and paste it into your website. It works on any HTML page, CMS, or web app.
Agents log in to the inbox, set their status to online, and begin handling customer conversations in real time.
